I had to RMA my deck because it came with a broken L1 button and also told the support about the high pitched noise. my Steam Deck stopped charging after connecting it to an USB Hub. Valve didn’t fix it, they sent me a whole new deck. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. When the time comes, support will email you a new tracking number. Still no word on when they will ship a replacement. 1 year manufacturer warranty that covers defects. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. . ago. They got the Steam Deck within 2 days on Wednesday. " "We're happy to announce that Steam Decks will start shipping in Japan, South. I still have no update and waiting for a new unit to be shipped to me. I have returned 3 steam decks now. I already contacted Steam Support so please don't comment telling me to do it. Failure to follow these instructions may cause severe processing delays. Get appMar 4, 2022, 2:01 PM PST. Choose Battery storage mode, and confirm. They just need to transfer the warranty to you if they registered it. Apr 21 (PM): Confirmation that warehouse had received (lots of chasing to confirm this in-between) April 22 (AM): Shipment Preparing Email Received. how long have you waited to get your RMA? I am based in Germany. - Steam Deck arrives at their warehouse in IL on May 20th. From what I’ve seen the deck is really friendly to self repair but this particular job might be tricky if you’re not experienced. They responded within hours when I started the ticket. RMA time . 18:30: the steam deck has finally been delivered to steam, I’ve updated the steam rma thread saying that I’ve received the confirmation about the package being delivered and they answered like this: “Thanks for following up with us. After a 5-minute session on iFixIt and about 2 minutes to get the back cover off, I found the circled connector slightly lifted out of the socket. (Left-to Top, Right-to Right/Top - see Picture ). Every time you take apart that silver sticker, it gets worse. Help is also available if you can't log in, need to reset your. Sadly, when I got mine, I had a bunch. Have the RMA paperwork in the box as the first thing support would look at when opening it. Apr 11 (AM): Steam Deck Arrived at Eindhoven Facility. ( Yes, I know, some of you are scared. Steam Deck with serial number [redacted], placed inside original carrying case. However, wife's Steam Deck refuses to boot. Fking. Wir erstatten in einem Zeitraum von maximal 14 Tagen nach Erhalt der Hardware alle erhaltenen Zahlungen für von Ihnen gekaufte Artikel sowie die Lieferkosten für die günstigste von uns angebotene Versandmethode zurück. Lastly. And now that I've sent it out, they told me it would take 3-5 days to process. how long have you waited to get your RMA? I. I sent in my steam deck with the same problem for an RMA. Insofern Sie es nicht ausdrücklich anders anfordern oder Ihre ursprüngliche Zahlungsmethode eine. My Deck came with a thin crack in the base of the left joystick. My Steam Deck had an issue with the battery not charging past 53%. ago. So I guess this does not help. Shitty service IMO. I was lucky enough to get my order in quick and received my purchase email on day one of them releasing the emails. Quality Control performed full function test. 07. - Send out my Steam Deck on May 18th. At the time I got the deck, I assumed it was a steam in the material and ignored it. Unit arrived at warehouse (Netherlands) on April 4th. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. ago. Hi there, You can adjust your haptics calibration from Steam > Settings > Controller > Calibration & Advanced Settings. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. ) Open the Steam Deck rear casing. Two hours later I got my response and was given a shipping label. However tronixfix has a video that you could follow which shows him fixing a steam deck that was dropped and has your issue. ago. The button clicked every time, so I thought mechanically everything should be ok. I'm in the same boat as you, I told Steam support i did XY & Z and they kept coming back each time a different employee telling me to try crap i clearly stated i tried already, then they intiated the RMA process this morning at 4AM and mentioned the email with the PDF files but i've not received any emails regarding an RMA or PDF files, i checked all my folders. how long have you waited to get your RMA? I am based in Germany. Anyone selling a 512 steam deck for $800 new on eBay is basically only going to break even, because eBay charges 10%, and then you have to pay taxes on the sale. The switch itself does not wobble when pressed due to the trigger bracket keeping it in place, thus preventing it from breaking the soldering in the long run. Hi all, I just wanted to vent out my frustrations with the Steam Deck and the issues I've run into while using this device. Steam Deck RMA defective Hi, So recently, I ended up on a trip to London and my right stick was just stuck drifting hard right. 21: I received broken steam deck and contacted steam support. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. Mine booted up instantly, no issues. So if you sell your deck for $800 after paying $700 for it you're automatically. Mas mahal nga lang sila ng konti pero iwas sakit ng ulo sa pag RMA. Tomorrow: expected delivery. Day 1 of owning a Steam Deck I set it up and installed games. I can’t say for sure but in general with RMA’s I would count on at LEAST a week and a half and that’s if everything goes smoothly. Steam initiated an RMA. You may have to briefly plug the charger in to get it to. I'm considering order one with US Steam account and forward it to me in Hong Kong, it might takes about 2 weeks, much earlier than Komodo, even a little bit cheaper, just worrying about potential RMA, if RMA is needed, the costs is pretty high, also costs me maybe a month or more. In the photo above, short screws are circled with a Red Circle, and long screws are circled with a Blue Circle. ago. 1. Steam initiated an RMA. Just turned it on for first time and the screen won’t turn fully on, anyone know the problem?. Update 11/28 - Here’s the response from Valve… unbelievable. 05. Please note the statutory warranty in your jurisdiction will apply to your Steam Deck. Steam initiated an RMA. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. Surprisingly Valve let me RMA it from AUS. I still have no update and waiting for a new unit to be shipped to me. even though ur deck is 99%, its not 100%. 64 GB Steam Deck to Germany 22/03 purchased 24/03 shipped with GLS 28/03 shipped by GLS to the UK because who knows why 30/03 now says it gonna be shipped back to ValveSteam Deck OLED Available Now! Make Your OLED Dreams Come True!. TekSone 512GB - Q4 • 8 mo. got my Steam Deck yesterday. Of course this was during the queue and as of now there’s no more queue but I. Last edited by @R+5 ; May 27, 2022 @ 11:08am So. saying they had ordered a repair part- no reference to a ticket number, item description. Ace-_Ventura •. how long have you waited to get your RMA? I am based in Germany. Sort by: Results for "RMA" < 1 2 3. " "We're happy to announce that Steam Decks will start shipping in Japan, South Korea, Hong Kong, and Taiwan on December 17th via Komodo, our official Steam Deck distributor in these regions. The only exception is RB takes a screenshot. ago. So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. my Steam Deck stopped charging after connecting it to an USB Hub. Hi Friends. #9. 7. Your Steam Deck should now power down into storage mode. Way too many herp derp rma posts and people posting issue with programs I have installed and simply ran. Navigate to the Power Menu. ) Open the Steam Deck rear casing. I've been dealing with a stuck pixels and blue "slashes" that appears on the screen depending on the colors. I shipped it off with the understanding the possible repair could take 5 days and then return. Print the shipping label and place on the exterior of the box. my advice for anyone reading this. my Steam Deck stopped charging after connecting it to an USB Hub. ago. Let battery drain below 40%. Miffen May 27, 2022 @ 12:09pm. The glue between those layers is supposed to be strong enough to keep it from forming those bubbles in the first place, so air bubbles can't exactly move freely. Anyone knows when they will ship my bew steam deck if they received mine 9th. But after a couple of weeks the power button became less and less responsive. YMMV : r/SteamDeck. Your worrying for nothing, yes it’s a possibility but a very low possibility that something is wrong with your new Deck. Thanks, I’ll try this and if it doesn’t work, factory reset time. Some days ago I asked again and now they don't even respond. 5/26 - FedEx picks up replacement. drop off, to 02. Applied updates and all that jazz. Last edited by invision2212 ; Oct 15, 2022 @ 3:53pm. The initial response to my request for warranty / RMA claim was : try the community forums and see if other users can help you. Please try the following: Unplug and re-plug your PSU from the Steam Deck; wiggle the plug a little to ensure it's plugged in all the wayFor now, if your Steam Deck does go 'missing' in transit, file a support ticket with Valve and work with the shipping carrier for lost package protocols, and hopefully, your much-coveted Steam. Steam Deck OLED announced (Better battery life, 7. If you have waited a very long time and spent a lot of hard earned money, you should not settle anything less than 100%. Make sure your Steam Deck is off and plug it in using the charger. my advice for anyone reading this. Bought the 512 gb one and it got shipped through ups first time it was coming it said the adress was change requested by sender it gets shipped to the wrong adress message steam suppirt ship out another one same thing happens can anyone help or tell me why its happening. It felt "weird" immediately when I picked up the device for the first. But if you open up the Deck and the switches work when you press them. If you do have a issue Valve’s customer service is great and will more than likely send you a brand new unit pretty quickly. Discussion. Might cancel my reservation and wait a year or two for the thing to 1) readily available and 2) all these issues to be ironed out. We are unable to modify the RMA at this time as it has already been processed. Pretty sure it was dead and not stuck because it was black, and none of the "tricks" worked to fix it. It basically made the console useless. April 26 (AM): Parcelforce Dispatch Notification. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. Once in the BIOS menu, unplug the power supply. Notes: Unable to duplicate customer's complaint. However, the joysticks made a. There's actually a lot of really helpful information about the components inside your Steam Deck that you can find by following these steps (if they're true). With large electronic purchases (which the Deck falls into), it seems the norm is around 3-4 weeks for RMA. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - the warehouse receives it, processing usually takes 3-5 business days. Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. It reached the return center on August 5th and support said it had finished processing on August 9th. Apr 7 (PM): Support Initiate RMA Process. If they do accept the RMA, they may ask you to ship it to a location where RMA is possible if it’s not available in your country, and you cover the. Steam initiated an RMA. The left one is vibrating noticeably louder and clicks feel much worse - and in Desktop Mode left clicks don't seem to register at all. Thanks all. The second thing is that the “Steam” button on the bottom left, next to the screen, does not work when I have the stick drift. Immediately I noticed the left trigger was mushy. Steam Support, Oliver Nog english is not my first language and large juristical texts are quite dificult to read. Alecslee Jun 30 @ 2:24am. On the Steam Deck, select your profile picture in the top-right corner > select "Account Details" > select "Devices" > select your Steam Deck > scroll down to the Fan Manufacturer details. Today I finally received my replacement Deck. Since this is not really an issue with Valve but with their RMA partner, talking to Steam support is like talking to a wall. Check to make sure you've included everything, including the RMA form. " "We're happy to announce that Steam Decks will start shipping in Japan, South. Go back into haptic settings one final time and use the toggle switch to turn the haptics back on. Press Steam button. So I soon get my third SteamDeck. Leave the deck on this screen until it dies on its own. 52 minutes ago #8,057 Zulith said: Figures. #2. Steam Deck. You also need to reset the OS. Everyone getting a Steam Deck will have roughly the same level of IPS glow. Oni Oct 6, 2022 @ 2:42pm. In some regions, you will also need to attach other documentation. 15 hours ago · Steam Deck OLED announced (Better battery life, 7. I received my RMA label on Apr 29, shipping it the following Monday (May 2). You just got it, but stop being a wuss and open it or do you wanna RMA every time this happens with the FedEx or GLS Roulette. It’s the least of my problems considering everything else is working perfectly, I rather keep this minor issue rather than RMA and getting back something more troublesome Positive United Radio RMA. The switch is cheap but it requires soldering skills. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. They received my steam deck today. Removing the battery cable when accessible. Not necessarily, no. Soldering pads are already pr-tinned, so all you need to do is to touch cable end to soldering pad and later touch it by hot soldering iron. Calibrating will show the Steam Deck the proper range it should be using. Open the file. If your device is out of warranty, the company will offer to fix it up. Nothing since. . 72 > Showing 1-10 of 714 entries. Steam Deck OLED announced (Better battery life, 7. 28: steam deck is delivered to them. Choose Battery storage mode, and confirm. I was told by support that turn around time is 5-8 business days, but reach out if it’s been longer than 2 weeks. bring your phone with the email in case they need to scan the barcode from the email. So, for ex. 30: New steam deck is sent to me (too bad they use GLS again). It specifies when you can anticipate finalizing your order if you put down a $5 deposit. . (Left-to Top, Right-to Right/Top - see Picture ). kiwii4k • 1 day ago. It was transported using UPS and picked up Monday after that, only for it to return yesterday. ago. Bad RMA experience - UK. To. It's been 12 days since then and despite asking several times I'm getting no update and the responses have gone from. 3. my Steam Deck stopped charging after connecting it to an USB Hub. Unfortunately, they kept the 256 ssd. The first thing you’ll need to do is place your Steam Deck face down in the carrying case and remove the eight screws in the back of the Steam Deck. My Steam Deck which I've only had for a couple of months developed the fan rubbing noise that others have mentioned. Just worried I might have to RMA after waiting all this time. Jacob99200 • 1 yr. 5m. ago. Steam initiated an RMA. All you need to buy is $5 soldering iron. Steam initiated an RMA. If your device is out of warranty, the company will offer to fix it up. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. I just wanted to take a moment to vent over the terrible experience I had dealing with Valve and their RMA service. But based on its condition i consider asking to replace it again: - Both Sticks are not mounted horizontal to the shell. After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. Odd because the RMA thing said they would repair or replace, no mention of refund. Unit arrived at warehouse (Netherlands) on April 4th. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. So i received my deck last week (the 64GB) Version and as you can imagine, 64GB is too small for any AAA title. Step 1: Open up the steam deck by removing all 8 screws. I still have no update and waiting for a new unit to be shipped to me. I sent my deck out on the 30th and they received it on the 2nd of December. The haptic on the other hand should not feel strong, it's only there so you know that there is. Fingers crossed. The console is at 50-55C, so nowhere near throttling. Receiving Your Steam Deck. What that means is if you do opt for the cheapest version, you aren’t stuck at 64GB forever. ago. . Steam initiated an RMA. Steam Deck OLED Available Now! Make Your OLED Dreams Come True!. Seems like you either have to accept it or return it. Last edited by @R+5; May 27, 2022 @ 11:08am #2. Thanks all. I had an issue with 512GB Steam Deck where L3 button was not registering. I truly think you'll be fine. Valve might not actually fix your Deck and just send you a replacement instead. So I had to contact Steam and set up an RMA. Wait a few minutes, then plug the Steam Deck in using the provided power supply and turn on the Steam Deck. 4" Diagonal display size. Enter bios on power on (power + Vol+) with power supplier disconnected. 1 year manufacturer warranty that covers defects. About a week-and-a-half ago, Valve opened up Steam Deck repair centers. Apr 8 (AM): Steam Deck Posted. largelylegit. That is completely unacceptable as far as I'm concerned. Unit arrived at warehouse (Netherlands) on April 4th. I still have no update and waiting for a new unit to be shipped to me. I exited the game and. I just got my new deck today. ETA is March 9th! Edit 2: Left origin facility March 7th! Edit 3: As of 5:32 AM, March 9th, Steam Deck is out for delivery! Final Edit: 11:04 AM on March 9th, the Steam Deck arrived. ago. negafy 256GB - Q1 • 1 yr. Software or firmware was upgraded to newest version. I received this device from one of my clients for the repair with the intermittent L1 button, and successfully repaired it by replacing the tactile switch. After spending a couple of days waiting for steam reply and going back and forth with stock answers i was finally. Valve's support page recommends holding the. Literally nothing happens when using them. 1. I placed it in the sun, used a UV light on it, basically did all the community recommendations to try and get them to go away to no avail. My original round 1 Steam Deck had to be RMA’d because of an issue with games freezing. New comments cannot be posted. They refuse to send me a replacement until their “investigation” is complete. Mar 31, 2020 149. I even reached out to a valve employee for additional info. See more posts like this in r/SteamDeck. invision2212 Oct 15, 2022 @ 3:52pm. For me it was every game I threw at it and it would happen within 1-2 minutes from launch. AutoModerator • Additional comment actions. Using the D-Pad and A to select, navigate to "Setup Utility". 28/03 -> My Deck arrived at the warehouse (NL) from Spain. Every response I got from steam came 1-3 days after my messages, and was written by a new agent every time, often. Not sure if these parts are compatible or if there are better options. give or take a year. I had to foot the shipping costs back to the US and use a freight forwarder to get. Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. - Set the TDP in the Steam menu to 12 instead of the. avoid buying used decks. Customer ships out Steam Deck Arrives at warehouse within 2-5 days 9-15 days after arrival, the new label/package is packaged/shipped 2-5 days shipping you'll receive it. Wilqu. So. March 17, 2023. Select Battery storage mode. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. So I notified Steam, who quickly sent me an RMA. If you'd like to attach a file or screenshot to. Go down and select System. Steam Deck OLED model will be available in two storage configurations: 512GB and 1TB, which will cost $549 and $649, respectively. Has anyone who went through the RMA process gotten a replacement yet?. So I'll share my own timeline of events in the hope that it helps others: Thank you for this post for anyone who might see it. List of troubleshooting. Of course, Valve isn’t stocking this $400 handheld gaming PC at Best Buy. Here you can find the saved logfile. ago. Steam initiated an RMA. Not at the moment. Make sure the white LED is on. We are happy to announce today that our new Steam Deck repair centers are now open. It will take 2 weeks to RMA. ago. Donations are appreciated, but not necessary:paypal. Take the Wh and divide by 20, or the mAh 1 and divide by 5400. subscribers . If you encounter an issue and need to send your Steam Deck for repair or replacement,. my Steam Deck stopped charging after connecting it to an USB Hub. how long have you waited to get your RMA? I. - Get an email saying Steam Deck's ready to ship on June 1st. - Get an email saying Steam Deck's ready to ship on June 1st. I contacted Steam support to ask for an estimate delivery time and they said from the time they receive the unit, 5-8 business days to deliver. Steam initiated an RMA. So basically, every time you open the Deck, it loses. It should arrive sometimes this week. * Now here is where we are going to deviate a bit from the steam support advice. I got my steamdeck on April 21 from eBay. When I restarted my deck, the physical buttons and joysticks were not responsive on the steam menu. TheBlack_Swordsman. 1. It’s the least of my problems considering everything else is working perfectly, I rather keep this minor issue rather than. put it into battery storage mode, then wake with charger like then it arrived. 1 year warranty US, 2 years in most of the EU. 5 weeks start to finish. Honestly though, yes it’s valve, decent warranty and returns policy. At least with the system re-image I was able to get a good amount of gameplay into my titles before it crashed. 99 $ 9 . Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. EU 512GB 18. my Steam Deck stopped charging after connecting it to an USB Hub. if the first one is defective, id rather give them a year to. November. Seal the box well with packing tape and attach your shipping label to the box. [deleted]Folgen eines Widerrufs. Valve already has my address, so there is no business for a support. #4 < > 4. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. That is completely unacceptable as far as I'm concerned. : (. Be careful and take your time to make sure you don't accidentally copy the wrong way and wipe the deck by accident. 07. The QC process is likely tuned to get more units out asap and fill orders asap right now and that's fine. Expect that the return will be confirmed next week. 4" Diagonal display size. wait for your new deck. drop off, to 02. sachitgul • 8 mo. Hey, I got my 256GB Deck today and after a bit of using I don't think that the left trackpad is working correctly. Mine booted up instantly, no issues. how to RMA? My Steam Deck has a broken GPU (artifacting all over the screen) and I want a replacement unit and I see all you guys talking about an RMA but how do I start this process? What I have done up until now is that I've sent a general Steam. We're aware of reports regarding fan noise and we're actively looking into the issue. Apr 22, 2002. Premium anti-glare etched glass. I had to RMA AGAIN. Eventually after trying all of their suggestions, my deck ended up in an infinite ite boot where the fans were going and the os never started. I dropped off my package Tuesday, November 7th at 12pm. It reached the return center on August 5th and support said it had finished processing on August 9th. Also, every time you open the Steam Deck, you degrade it. Easily the best purchase I ever made. 3. New unit was like 2 days faster. It happened yesterday at 10. 1. © 2023 Valve Corporation. I was looking into the same. Restart the Steam Deck again. Steam initiated an RMA. ETA is March 9th! Edit 2: Left origin facility March 7th! Edit 3: As of 5:32 AM, March 9th, Steam Deck is out for delivery! Final Edit: 11:04 AM on March 9th, the Steam Deck arrived. These orders will start shipping on December 17th. I don't want to RMA. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. It only works if you press the middle of the bumper. I like many others I was one of the unlucky new Deck owners who experienced constant freezing/crashing when opening games after receiving the device. [deleted]Very impressed with Steams RMA so far. Yes, it’s called EBay, for a fortune. . my Steam Deck stopped charging after connecting it to an USB Hub. The Steam Deck should boot into the BIOS menu. Step 1: Open up the steam deck by removing all 8 screws. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. Such as with monitors, it can differ slightly from others of the same model. Steam initiated an RMA. I’m documenting this in case you’re curious how long it takes to. Only hard rebooting the deck or using the steam button to close the game would stop the issue.